Return and Refund Policy

At Alux Cosmetics, we take pride in crafting high-quality, handmade products with care and precision. Your satisfaction is our top priority, and we strive to ensure that every product meets your expectations.

No Refunds or Returns
Due to the nature of our handmade skincare products, we are unable to accept returns or offer refunds. This policy is in place to maintain the highest standards of hygiene and safety for all our customers.

Problem with Your Order?
If you encounter an issue with your purchase, please don’t hesitate to contact us. Simply reach out to our customer service team, providing details about the issue along with your order number.

Our Commitment
We’re here to help! Once we receive your message, a member of our team will review your concern and get back to you promptly with a resolution. Whether it’s advice on using the product or addressing a specific concern, we’ll work with you to ensure your experience with Alux Cosmetics is positive.

Thank you for supporting our small business and understanding our policies. Your trust means everything to us!